Knowledge · Operations

iGaming admin panel — a practical guide

The operator admin panel is where day-to-day operations happen: player management, KYC review, bonus grants, risk monitoring and financial reporting.

Updated January 2025 · AS Tech iGaming editorial

Player CRM

Search players by ID, email, username or phone. View wallet balance, transaction history, KYC status, self-exclusion flags and session history. Actions: block, unblock, self-exclude, adjust balance (with audit reason), grant bonus, override KYC tier.

KYC review queue

Every KYC document lands in the review queue. Reviewers see the document, extracted metadata, sanctions-list matches and risk score. Actions: approve, reject with reason, request more documents, escalate.

Transaction search

Search by player, currency, amount, date, provider, transaction_id or reference. Export up to 90 days as CSV/JSON. Every transaction shows the full ledger trail including rollbacks.

Bonus management

Create deposit-match, free-spin, cashback and tournament-prize bonuses. Configure wagering, min-deposit, max-cashout, expiry and eligible-game whitelist. Grant to individual players or segments.

Reports

Daily GGR/NGR per provider, per country, per currency. Cohort retention curves, deposit funnel, first-deposit-to-second-deposit conversion, hold per provider. Export in CSV/JSON/Parquet or push to your S3.

Risk dashboard

Real-time signals: high-velocity deposits, KYC-fail concentration, geo mismatches, session-length anomalies and multi-account patterns. Configurable alert thresholds notify your ops team via email, Slack or webhook.

Reseller hierarchy

If you're an aggregator or master reseller, view every downstream reseller and operator. Set per-account limits (max sub-accounts), suspend accounts, adjust commissions and view network GGR across your tree.